Shipping & Delivery
SHIPPING & DELIVERY
Estimated information about lead times and shipping, and associated costs, are included in each product listing, and while we do our darndest to keep them all totally current, please note that the dates provided are subject to change. Should any change in estimated ship date occur, our team will be in touch with you via email at our earliest possible convenience to notify you of the new estimated ship date.
SMALL TO MID-SIZED IN-STOCK ITEMS
In general, we use FedEx to ship all small to mid-sized, in-stock pieces (ie - those that do not require a more custom delivery protocol) and items generally ship out to the continental US within 1-5 business days.
For larger, more custom pieces, such as some furniture, framed artwork, large rugs, some lighting and items that we do not physically have in-stock in the shop, the following shipping and handling protocol is followed:
FURNITURE, FRAMED ARTWORK, RUGS AND LARGE LIGHTING
The vast majority of large orders, whether custom or in-stock, will be delivered to you by a third party freight service that we’ve hand selected, and there are are typically (but not always) various options including:
White Glove Delivery - The freight company will call you directly to set up a delivery window, typically 3-5 hours in length. This service includes the unwrapping and removal of all packaging, assembly of the piece, if needed, inspection of the piece with you, and placement within any room of your home. This option is SO worth it, y’all! Trust us and spring for it if you’re able.
Threshold Delivery - The freight company will call you directly to set up a delivery window, typically 3-5 hours in length. They will deliver your piece to the most easily accessible dry and secure area such as a front porch, a garage, a residential building lobby, or just inside your front door providing there are not too many steps and they have the necessary equipment with them to do so.
An important note for both delivery options - You are responsible for fully inspecting the piece before signing the delivery paperwork. Should you find any defects or issues, please do not sign the delivery paperwork, refuse the delivery, and immediately contact CLOTH & KIND (within 24-48 hours) to discuss best next steps so that we may work with all parties involved to either have your piece repaired or arrange to have a new piece delivered to you as soon as possible.
FREE LOCAL PICKUP
Free local pickup is offered at checkout online for our Ann Arbor shop. If you are local and interested in picking your item up for free to avoid shipping and handling costs, please contact us at 734-800-4996 or firstname.lastname@example.org to schedule a pickup time at the shop.
At this time, we only ship to the continental US. But please email us to let us know if you are overseas and would like to know when international shipping becomes available.
Despite our best efforts to ensure that the utmost care is taken for your piece while in transit, damage can happen. You have our assurances that we will work with you to determine the optimal solution, which may include repair or a complete replacement shipped out to you as soon as possible. In order to do so (this bit was stated above but is worth repeating because it’s so darn important), you are responsible for fully inspecting the piece(s) before signing the delivery paperwork. Should you find any defects or issues, please do not sign the delivery paperwork, refuse the delivery, and immediately contact CLOTH & KIND (within 24-48 hours) to discuss next steps.